Return & Refund Policy

Last updated: 18 August 2026

1. Important — Who Handles Your Order

BuySleepLamp is an independent review and affiliate website. We do not sell, ship, warehouse, or accept returns for the products featured on this Site. When you click "Buy on Dreamegg" and complete a purchase on dreamegg.com , your order, payment, shipping, warranty, and any returns or refunds are handled exclusively by Dreamegg (or its authorized retailers) under their own terms and policies.

This page is provided for general informational purposes and summarizes the return framework typical for products sold through the official Dreamegg store. The binding terms are those of the merchant at the time of purchase.

2. Standard Return Window (Dreamegg)

Dreamegg's official store typically offers a return window of 30 days from the date of delivery for items purchased directly from dreamegg.com, subject to the conditions below. To confirm the exact window that applies to your order, please review the return policy shown at checkout or in your order confirmation email from Dreamegg.

3. Eligibility for Return

To be eligible for a return, the product must generally meet these conditions:

  • Returned within the merchant's stated return window from the date of delivery.
  • In its original packaging, with all accessories, manuals, and included components.
  • In a resalable condition — unused, undamaged, and free of marks, odors, or signs of wear.
  • Accompanied by proof of purchase (order number, order confirmation, or receipt).

Items that may not be eligible for return (depending on the merchant's policy at the time of purchase) include:

  • Items returned outside the return window.
  • Items showing signs of use, damage, or modification not caused by the merchant.
  • Items missing the original packaging or components.
  • Final-sale items, gift cards, or items explicitly marked non-returnable at the time of purchase.

4. How to Initiate a Return

Returns must be initiated directly with Dreamegg. The general process is:

  1. Log in to your Dreamegg account (or use the guest order lookup) on dreamegg.com.
  2. Locate the relevant order and select "Return item" or follow the instructions in your order confirmation email.
  3. Provide the reason for the return and any requested photos.
  4. Receive a Return Merchandise Authorization (RMA) number and the return shipping instructions.
  5. Pack the product securely in its original packaging and ship it to the address provided, marking the RMA clearly on the outside.

Do not ship a return without first obtaining an RMA from the merchant. Unauthorized returns may not be processed or refunded.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return and the merchant's policy at the time of purchase:

  • Defective, damaged, or incorrect items: typically, the merchant covers return shipping costs.
  • Change of mind / buyer's remorse: typically, the buyer is responsible for return shipping costs. The merchant may provide a prepaid label with a deduction from the refund.
  • Restocking fees: the merchant may apply a restocking fee for non-defective returns, where permitted by applicable law.

Confirm the specific return shipping terms and any potential fees on the merchant's return policy page or with Dreamegg's customer support before shipping your return.

6. Refunds

Once the merchant receives and inspects your return, they will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original payment method within a reasonable timeframe. Typical processing time is 5–10 business days after the merchant receives and inspects the return, but the exact timing depends on your bank or card issuer.

Refunds generally include the original product price and any applicable sales tax, less any shipping fees charged at the time of purchase (if the return is for buyer's remorse) and less any restocking fees disclosed at the time of purchase.

7. Exchanges

The merchant may offer exchanges for defective or damaged items, subject to stock availability. The general process mirrors returns. If you would like a different color or model, the most reliable path is to return the original item for a refund (per the policy above) and place a new order.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact Dreamegg customer support as soon as possible — typically within 7 days of delivery. Provide your order number and clear photos of the issue. The merchant will arrange a replacement, repair, or refund at their discretion and will usually cover all related shipping costs.

9. Cancellations

If you wish to cancel an order, contact the merchant as quickly as possible. Orders that have already shipped cannot be cancelled but can usually be returned under the standard return policy above.

10. Consumer Rights (EU / UK / Canada / US)

This summary does not affect any statutory rights you have under the consumer protection laws of your country of residence, including (where applicable):

  • The EU Consumer Rights Directive (2011/83/EU) — 14-day right of withdrawal for distance contracts, with certain exceptions.
  • The UK Consumer Contracts Regulations — 14-day right of withdrawal.
  • Canadian provincial consumer protection legislation, including cooling-off periods where applicable.
  • U.S. state-level consumer protection laws, where more generous than the merchant's policy.

Where the merchant's policy conflicts with a mandatory statutory right, the statutory right prevails. For full details, contact the merchant directly or consult your local consumer protection authority.

11. Our Role (BuySleepLamp)

BuySleepLamp is not a party to your purchase. We cannot issue refunds, accept returns, or modify orders on your behalf. We are happy, however, to help you understand the merchant's process or to put you in touch with the right team at Dreamegg if you run into trouble — just email us at [email protected] with your order number and a short description of the issue.

12. Changes to This Page

This page is a general summary of the merchant's return framework. The merchant's own policy controls and may change over time. Always check the merchant's return policy at the time of purchase for the terms that apply to your specific order.

13. Contact

For merchant returns and refunds:

Dreamegg Customer Support
Through your account on dreamegg.com or via the support channels listed in your order confirmation email.

For help with the process:

BuySleepLamp — ATS Corporation
E-mail: [email protected]
Tel: (519) 653-6500